Refund Policy

Subscriptions & Billing

All subscription payments are processed securely by our payment provider, Dodo Payments, who acts as the Merchant of Record for all purchases. By subscribing to our service, you authorize Dodo Payments to charge your selected payment method on a recurring basis (e.g., monthly or annually, depending on your plan) until you cancel.

Requesting Refunds

We aim to provide a high-quality service and encourage you to contact us with any issues or concerns. However, we do not generally offer refunds for subscription payments that have already been processed, including for partially used billing periods.

Refunds may be issued at our discretion in limited circumstances, such as:

• Duplicate purchases
• Technical issues that prevent access to the service, confirmed by our support team
• Other extenuating circumstances deemed reasonable
• All refund requests must be submitted within 14 days of the original charge.

Dodo Payments

As our payment processor and Merchant of Record, Dodo may issue refunds directly to customers in accordance with their own policies and applicable consumer protection laws. In some cases, Dodo Payments may override our refund policy where legally required (e.g., EU 14-day cooling-off period for digital goods or subscriptions).

Subscription Cancellation

You may cancel your subscription at any time via your account settings. Upon cancellation, your subscription will remain active until the end of the current billing cycle. No refunds will be issued for the remaining time in your billing period unless required by law or otherwise stated.

Contact Us

If you have questions about this refund policy or our refund practices, please contact us at: support@hireplus.ai